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MIdST LABS (UX)'s avatar

"Lead with business outcomes." So key! It's a great opportunity to always be selling the impact of UX more broadly, as well--using it as an opportunity to get across why UX matters through the lens of KPIs, etc. Great piece!

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Krispin Dolbear's avatar

Really useful advice in this article - particularly the combination of setting up the meeting with what decision needs to be made and reminder of context.

I’ve been in design for a lot of years but am new to writing about it - really admire your informative and actionable approach.

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